Frequently Asked Questions
How long will it take for my order to arrive?
This can be as fast as 1-2 business days on the eastern seaboard, and 3-5 business days to the western seaboard.
However , shipping times vary depending on the location of our distributors (all are based in Australia), your delivery address (metro, regional or rural), and any network disruptions that may be occurring (for example, delays due to extreme weather events).
If you need your order urgently, or by a specific date, please Contact us so we can find a solution that works best for you.
You will receive tracking information for all orders so you can keep an eye on the delivery status too.
What are your shipping options?
Our items are typically shipped directly from our distributors to you.
In most cases, this means there is only one shipping option available, which is typically the most efficient and cost-effective delivery method available. It also means your order may arrive in multiple packages from multiple carriers.
We will provide you with tracking information for all items so you can keep an eye on their delivery status.
If you require an item urgently, please contact us so we can find a solution that works best for you.
Do you offer discounts for bulk orders?
The honest answer is, it depends on the brand and quantity you're looking to order. We're here to make the process as smooth as possible for you, so if you're looking to place a bulk order, the best thing to do is contact us directly, so we can provide a personalised quote for you.
What is your return policy?
If you have placed an order with us and wish to cancel your order for any reason – even if you simply change your mind – we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing your order.
If we have already started processing your order, or you've already received it, please read our Change of Mind policy.
Speak to one of our dedicated Australian-based sales team members